GMB has a handful of new features and some best-practice confusion. Contributor Sherry Bonelli clears things up and answers five frequently asked questions on fake reviews, random people changing your listing and more.
Not only does your Google My Business listing increase your chances of showing up in the Google Local 3-pack, but when your business is searched for by name, Google often shows a Knowledge Panel that displays detailed information about your company.
These details are pulled directly from your GMB listing, as well as from information Google finds from other online sources and user-generated content (like third-party reviews, Q&As, user-suggested information and so on).
Google has added a lot of amazing features for businesses to use to enhance and optimize their GMB listings over the past few years. If you’re not taking advantage of the latest features of GMB — such as being able to manage multiple locations with one dashboard — it’s time to log in to your Google My Business dashboard and start optimizing it.
However, along with all the new features comes a slew of questions and some confusion as to best practice do’s and don’ts. Here are five frequently asked Google My Business questions asked and answered.