Thursday, 07 October 2010 15:49

What is the C2 Support System?

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Welcome to the C2 Support information page.  We are making a few changes to the handling of email and support requests:

How does it work?

  • You can now submit a support ticket by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Our support ticket system now offers the ability to "cc" people on each support ticket; to use this, either cc: these people in your email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or use the "cc" field on the Submit Ticket page.
  • If you are the owner (original sender) of a support ticket, you are able to log in and add/remove people from your ticket's "cc" at any time.
  • If you are a "cc" on a ticket, you can log in and view the ticket at any time.
  • The system will check for new "cc'd" users each time a ticket is replied to via email.

Why is it better?

  1. If you don't have an account yet, the support system will automatically create one the first time you send an email.
  2. It allows us to organize all customer contact information, support requests, our responses, and project information all in one place.  This makes it easy to make backups, run reports, etc.
  3. We now offer a "rate this ticket" option so that you can give feedback on each support request.  It's all about making improvements, right?
  4. The auto-reply system. Each email that you send me will generate a ticket number and confirm all messages with email notifications.  This means that all you need to do is send me an email - the same as always.  If you reply to the ticket notifications, the support system will automatically add your new message onto the existing support ticket.
  5. Attachments.  Yes, the support ticket also supports attachments.  You can also submit attachments through the "Submit Ticket" page, if you have trouble sending attachments:
    https://www.covingtoncreations.com/submit-ticket.php
  6. 256-bit SSL Encryption: C2 Support is protected by 256-bit SSL encryption.  This protects communication between your computer and our web site.
Read 4163 times Last modified on Monday, 24 October 2011 15:46

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